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Outlaw

We're always here to provide the best customer satisfaction around! Happiness is guaranteed for every Outlaw!

Help for Outlaws on the run

Howdy partner!

Glad to hear you're thinking of ordering! We're not ashamed to say we're up for a little bribery...if you follow us on Instagram, we'll reach out with a discount code for 15% off.

And if you're a first responder, military, commercial truck driver, medical, or a teacher, we got some special discounts: https://verifypass.com/offers/website/liveoutlaw.com. 

It might not be the immediate gratification you're looking for, but once you've placed a few orders, you'll get Outlaw Gold points. Those can be used for discounts all over the darn place. Visit https://liveoutlaw.com/account/login to check that out. Hope that helps!

Happy shopping, and take good care now too!

Where can I get a discount?

We sure as heck do, my friend! You can order 'em here:
Spray (liquid) Cologne Samples (comes with a $30 store credit)
Solid Cologne Samples
Handmade Soap Samples (comes with a $10 store credit)

Do you have samples?

Glad you asked! Your Outlaw loot usually takes: 
📦 3 - 7 business days for US packages
✈️ 21 - 40 business days for international packages (depending on how much of the globe is between us)

Spray (liquid) cologne takes up to 2 weeks because of the restrictions placed on flammable liquid.

Free shipping?
We don't have free shipping since we haven't been able to negotiate free shipping with the USPS. 😅 (kidding) In all seriousness, free shipping isn't actually free, and we'd rather keep our prices as low as possible, considering our sustainable packaging and high-quality, natural ingredients. Having pass-through shipping costs (rather than building it into the price of our products as other companies do) means you know what you're paying for.

If you'd like to economize shipping, we recommend placing as heavy an order as possible since we have a flat rate of $8 over a certain weight. 😎

What is your shipping policy?

Howdy partner!

That is a great question, and we're so glad you asked!

We believe in keeping our Outlaws clean, with cleanly made goods. Our products have been approved by Whole Foods for safety and cleanliness. We also care deeply about ethics in sourcing, production, and packaging.

Ingredients
Outlaw goods are made with wholesome, natural ingredients like coconut oil, avocado oil, and olive oil. Every ingredient is listed on the product pages - we have nothing to hide! Since our products are creatively scented (leather and campfire, to name a couple), we use synthetically created fragrances. All our fragrances are made in the USA, have been vetted by Whole Foods, and are under the jurisdiction of the FDA. They are phthalate-free.

We use titanium dioxide in some of our soaps, but it's important to note that not all applications of titanium dioxide are the same. Soap is designed to wash off your body. The health concerns about titanium dioxide say you shouldn't inhale or eat it, because your inner tissues are more porous (and I'm sure I don't have to tell you that).

Ethics
We've been certified as cruelty-free by Leaping Bunny (who also verifies all our suppliers... it was a lot of paperwork). Our ingredients are responsibly sourced and heavily researched (for example, we're eliminating every product with palm oil after learning that even "sustainably sourced" palm oil is causing issues for our orangutan brethren).


 


Sustainable
Our packaging is all sourced with a passion for sustainability! All our packaging is recyclable, and even our body wash and lotion come in recyclable aluminum bottles.

And SERIOUSLY, thank you for asking! It means a lot to me that you care enough to ask. Hope it answers all your questions! Let us know if we can answer anything else!

We're looking forward to having you in the gang.

What type of ingredients do you use?

As a little company, we do our absolute best to have the exact right amount of inventory on hand at all times.

Sometimes, we run out because there was just plain ol' too much demand (🥳), and sometimes we run out because we've decided to retire a product due to insufficient demand (🫡). Usually, if we're planning on getting a restock, it'll be somewhere in the product description.

If you want a product that's out of stock, sign up for in-stock notifications.
But, between us Cluckies here 🐓, don't let an out-of-stock product stop you from smellin' like an Outlaw (in the best way)... best to get a different scent than wait around for a restock.

When are you expecting a restock?

So glad you asked! Scent's such a personal thing, and it's hard to know which will be the right one for you.

You have some options:
1. Get a sample set and try them to see which is best for you (our recommendation, since skin chemistry is so unique)
2. Subscribe to Soap of the Month and try 'em out over time
3. Try the one that sounds most interesting to you! If it doesn't work out, we've got a satisfaction guarantee.

We look forward to hearing which you pick!!

How do I pick the right scent?

Hello!

Thanks for checking in! We got your order and we're working on getting it shipped out.

It should leave the safehouse in a couple of business days, and we apologize for any inconvenience. We appreciate your patience!


All the best from the West,
The Outlaws

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